FAQ: General Restart

Below are the answers to general questions related to the campus restart. For health-related information, view the Health and Safety FAQs. See our Events and Activities FAQs for events-related information.

If you have questions that are not answered in our FAQs, please email covid19@usc.edu. Our response team will help find an answer.

Phases

Our strategy is guided by the following principles:

  1. Health and safety come first: Protect the well-being of our students, faculty, staff, and patients – and be there for our neighbors and local community.
  2. Decisions will advance our mission: Ensure the excellence and continuity of our educational programs, student activities, and research, while promoting access and equity.

As a community that supports and respects one another, we must all join the fight against COVID-19. United and committed, we will prevent the virus from spreading. Commit to protect yourself, your peers, your neighbors and the entire Trojan community. When we all thrive, we all succeed. View the commitment.

We are currently in Phase 2. This involves the first steps of reopening the campus with strict physical distancing protocols in place. We will move to Phase 3 when both public health officials and university officials believe conditions support a further expansion of on-campus activity with more moderate distancing. For additional details, please visit the phases and guidelines section, which includes a link to the official guidelines.

For the latest information on Phase 2 and Phase 3 guidance, please see the Phase 3 Guidelines (USC Single Sign On required for access).

We are taking a carefully planned phased approach, which we designed in consultation with local health authorities, our own health care experts, and Centers for Disease Control and Prevention (CDC) guidelines. We are now in Phase 2 of our plan.

In addition, the Los Angeles County Department of Public Health issued a set of protocols for higher education that covers policies and practices to protect employee health, maintain physical distancing, control the spread of infection, communicate with employees and the public, and ensure equitable access to critical services. We are working closely with L.A. County officials and will ensure that the university is fully compliant.

Our progress from one phase to another will not follow a calendar schedule. Instead, these decisions will be made based on conditions on and around campuses, the continued spread of COVID-19 in Los Angeles, and the need to adhere to federal, state, and local guidance.

Campus Access

USC is proud to be an open and publicly accessible campus. However, due to the unprecedented COVID-19 public health situation, we are currently limiting access. Entry to the University Park Campus will remain limited to certain vehicle and pedestrian entrances, but it will now require those who enter to have completed a daily symptom check using our Trojan Check app. At the Health Sciences Campus, access will continue to be controlled at the building level but will now also require the completion of the daily symptom check via the Trojan Check app as well. See additional details.

Community members are welcome to enjoy the campus, but they will be required to complete a wellness attestation via Trojan Check prior to entering campus. You will be required to wear an appropriate face covering and must maintain proper physical distancing during your time on campus.

Students can still come to campus for exercise, but they will be required to complete a wellness attestation via Trojan Check prior to entering campus. Face coverings are required during exercise. Prior to entering campus, students should check the availability of preferred athletic facilities to see if they are open or closed.

You are welcome to come to campus, but you will be required to complete a wellness attestation via Trojan Check prior to entering campus. You will be required to wear an appropriate face covering and must maintain proper physical distancing during your time on campus.

Trojan Check is only required to enter campus and is not enforced at the retail vendors at USC Village. USC Housing at USC Village will require Trojan Check.

No. You will need to make arrangements to meet the recipient at the nearest entrance.

Food delivery services are not considered visitors due to the limited time and interaction with the campus community. They do not need to complete Trojan Check.

Ride hailing services are not considered visitors due to the limited time and interaction with the campus community, and they do not need to complete Trojan Check. It is important to note that these drivers will have limited access to campus after 8 p.m.

Parking will remain free for all USC faculty, staff and students through Dec. 31, 2020. See the FAQs for additional details.

Student Workers

USC is currently in Phase 2 of its 'Roadmap to Return.' During this phase, student work that can be conducted remotely should continue to be done remotely. On-campus employment is limited, approved on a case-by-case basis, and is dependent on public health guidelines. These types of positions include resident advisors and approved research support.

In Phase 3, student work that can be conducted remotely should continue to be done remotely. On-campus student employment will be expanded to permit hiring to support the level and density of campus operations.

Federal work-study aid may be reduced or replaced for students with need who are receiving the Living at Home Grant. We are pursuing additional ways to help students awarded work-study who may have difficulty obtaining a job. Please contact the Financial Aid Office for more information.

USC Hotel

The USC Hotel is not open to the public at this time. It is being used by the university as part of the overall USC response plan to the COVID-19 pandemic. However, our reservations and sales teams are currently available to book rooms for future dates. Please call the hotel at 213-748-4141 or 1-833-2-BOOK-USC for reservation inquiries.

There is no set date for reopening to the public at this time. As soon as a reopening date is announced by the university, we will place this information on the hotel website as well as send an email announcement. Please check our website for updates, or contact our front desk anytime at 213-748-4141.

The USC Hotel is not currently hosting special events. This is part of our compliance with the City of Los Angeles and USC Department of Health & Safety guidelines during the COVID-19 pandemic. We also do not currently have a confirmed start date as to when we can begin hosting events. However, our event and catering team is available to assist you with planning for the future and can answer any additional questions about your special event. Please contact our events team at private.events@usc.edu. We look forward to hosting your event in the future.

General Questions

Parking will remain free for all USC faculty, staff and students through Dec. 31, 2020. See the FAQs for additional details.

All non-essential USC business travel remains suspended until further notice. See additional travel guidance.

To support members of the Trojan family affected by COVID-19, the university established funds for students, employees, the community and Keck Medicine. For more information on how to donate to or apply for support from these funds, please visit our support funds page.

On Aug. 11, the Pac-12 CEO Group voted unanimously to postpone all sport competitions through the end of the 2020 calendar year. The decision was made after consultation with athletics directors and with the Pac-12 COVID-19 Medical Advisory Committee that expressed concern with moving forward with contact practice. The conference also announced that when conditions improve, it would consider a return to competition for impacted sports after Jan. 1, 2021.

Student-athletes impacted by the postponement will continue to have their scholarships guaranteed. Additionally, the Pac-12 Conference strongly encourages that the NCAA grant students who opt out of competition this academic year an additional year of eligibility. As part of their guaranteed scholarships, they will continue to have university support, including academic advising and tutoring, among other support services.

View statements from USC Athletic Director Mike Bohn and USC President Carol Folt regarding the decision to postpone all sports through 2020.

For the fall semester, USC will reduce combined central student fees – including health and activities fees – from approximately $500 to $100 for undergraduates, and from approximately $450 to $100 for graduate students. During the fall, Student Health Center providers will offer telehealth and in-person healthcare services to those students living on or near campus; and telehealth services to those throughout California, as well as offer outreach services to all students, regardless of geographic location. Fall university activities will include a variety of live virtual performances, concerts, speaker series and much more.

To see a few examples of how our fellow Trojans are coming together during these challenging times, meet some of our USC heroes.

Right now, health care workers at Keck Medicine of USC’s hospitals and clinics have the gear they need to protect themselves and others as they care for patients with COVID-19.

But with the number of COVID-19 patients rising daily, leaders at Keck Medicine are asking for the community’s help in donating supplies now. That way, supplies will be ready if needed in the coming days and weeks to protect staff and patients at Keck’s academic medical center and outpatient clinics.

If you are able to help with any of the items listed here or are interested in providing other donations, please email DonateProtectiveGear@med.usc.edu.